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Fitbit no longer tracking fitness properly

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‎11-15-2023 09:37 - last edited on ‎11-16-2023 07:54 by Fitbit Moderator

‎11-15-2023 09:37 - last edited on ‎11-16-2023 07:54 by Fitbit Moderator

Hello,

I was wondering if anyone is having the same troubles as me? My Fitbit is no longer accurately tracking my fitness. It tracks my walks but has dramatically changed the calories I burn.

I’m finding it very demotivating. 

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3 REPLIES 3

‎11-16-2023 08:00 - edited ‎11-16-2023 08:00

‎11-16-2023 08:00 - edited ‎11-16-2023 08:00

Welcome to the forums @RXX 

I'm sorry to know the difficulty that you are experiencing with your Inspire HR and for providing the details about it.

Could you please check if all personal data in your account settings are correct and up to date (height, weight, gender, age)?

ln addition to personal settings to those personal settings, (and also regarding step accuracy), try restarting your watch by following the steps listed here and also try updating your stride length.

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0 Votes

‎11-16-2023 12:45

‎11-16-2023 12:45

I’m having lots of issues with steps disappearing (like going from 12k to 8k) and calories that don’t make sense at all. Not sure why it’s suddenly doing this!

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‎11-17-2023 15:19

In response to Remarkek

‎11-17-2023 15:19

I've had steps disappear before when switching from my Insprire 1 to my Charge 2 and vice-versa after charging the other one. Today the Inspire totally failed to count any "floors" despite the fact that I work on the 13th floor and never take the elevator. After putting on my Charge 2 and going up one flight, IT counted that floor just fine. Fitbit in general doesn't seem to handle swapping models during the day, but it seems worse since Google took over.

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