Fitbit not pairing with Huawei Nova 2i phone

[Glenysm]

Hi

My Fitbit Inspire 2 has stopped pairing and syncing with my Huawei nova 2i ever since I update the Fitbit app to 3.53 on December 6th 2021. 

Moderator edit: subject updated for clarity + format 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Glenysm. 

Thank you for sharing this information about the trouble you've been having with your Inspire 2. 

Before considering other options, make sure to follow the troubleshooting options mentioned in this article to resolve problems during the set up process. 

In addition, if your device is set up and you're having trouble to sync your data, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around. 

[Glenysm]

I have tried all suggestions but still no change. When setting up the device from the app the fitbit gives the pairing code but goes no further. My phone can find the inspire 2 but can't pair.  It works fine on my sons phone.  Is there anyway to go back to the earlier update otherwise my fitbit is useless to me

[DavideFitbit]

@Glenysm Thank you for your reply and for confirming that you already tried all the suggested troubleshooting steps.  

In this case, since you already tried all the steps shared in the forums and you continue to experience the same problem with the set up process, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

[Rich_Laue]

@Glenysm if it works fine on your sons phone, log into your fitbit account on your son's phone, now set the Inspire 2 up to. Fitbit account. 

We do not set a tracker up to a phone, we set the tracker up to a fitbit account. 

Now on your son's phone, log out of your fitbit account, remove your tracker from the phone's Bluetooth. 

Open the fitbit app on your phone, you will notice your Inspire 2 is setup. Now if it doesn't sync, we have a no sync issue

Why won't my Fitbit device sync?

[DavideFitbit]

Thank you for sharing these steps, @Rich_Laue!  

[Glenysm]

Hi

Since the last time I synced to my sons phone he has updated to version 3.54 which also now won't pair with my inspire 2. In the device setup the inspire makes the pairing number but then asks for the fitbit app to be loaded on the phone and goes no further. This is the same on both phones now.

Glenys

[Rich_Laue]

Hi @Glenysm you say that it then asks for the fitbit app to be loaded onto the phone. 

You should be setting up your tracker through the fitbit app that is on your phone. 

Once the tracker is setup and added to your fitbit account, the fitbit app will paint the tracker to the phone. 

If trying to pair the tracker through the phones Bluetooth you will be instructed to use the (fitbit) app. 

How do I set up my Fitbit device?

[Glenysm]

Hi

I am aware of this. I have had a fit bit for many years. The app is installed but the fitbit as I stated earlier when trying to set it up (because I unistalled it to try to see if that would help and then reinstalled) only gets as far as the number on the screen and then the fitbit screen asks for the app to be installed (it already is on both the phones)

Glenys

[Rich_Laue]

Have you tried clearing on the phone, the fitbit apps cache or data. 

The "use the app" message usually appears on the phone when trying to pair through Bluetooth. You did write that it won't pair.