Fitbit not recognizing bike ride

[KayakScientist]

I just got a Fitbit Inspire.  While it appears to be correctly tracking my steps, it did NOT recognize my bike ride.  I checked, and the biking "auto-detect" was toggled ON.  My phone was on me during my ride.  What is going wrong?  

[PFrish]

I have had the same issue now for two days since getting my new Inspire HR - Very frustrating and I even called Customer Service which tried to assist - still not working properly

[PFrish]

I have been using Fitbit for three years now and just upgraded to the new Fitbit Inspire HR ... I am an avid bike rider and was hoping that this unit would track my bike exercise which it is not ... I contacted customer support on this issue yesterday and they had me reset and try some different settings. I rode for over an hour today (15 miles) and there was no record of the ride - other than recording my heart rate and some 2,000 or so steps - very frustrating.  I use an IPhone 8 Plus and the location services (GPS) was allowing Fitbit "Always" connected as recommended.  My record for customer service assistance was #35200377 .  I am really hoping that this issue can be resolved.  The unit seems to be tracking all else okay (steps, calories, HR, etc... ).

[NosilaB]

Hi, I’ve had the same issue too. It’s always worked before & just stopped recognising my bike rides about 4 days ago. Very frustrating. I have checked all the settings as suggested on help page. Customer support please help. Thank you 

[Flicka911]

I can't figure out how to turn on how to track the bike ride - I'm wondering if it's an HR thing only?

[KayakScientist]

I turned the minimum time down to 10 minutes and the Fitbit recognized my
bike ride. No clue what hay