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Fitbit not responding to wrist movement

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‎08-20-2019 08:46

‎08-20-2019 08:46

I've had my Fitbit Inspire for a couple of months and it has worked without any problems until last night. After charging it, the movement of my wrist won't activate the automatic 'on'.

I can manually make it light up by pushing the button. The functions; time, steps, heart rate, etc., all seem to be working fine. It appears to sync as usual. How do I re-activate the wrist 'auto on' feature?

Appreciate any help.

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‎08-20-2019 12:08

‎08-20-2019 12:08

Hold in left side button a few seconds;  look for 'Screen Wake'; tap to toggle on or off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-21-2019 03:47

In response to JohnnyRow

‎08-21-2019 03:47

It worked! Such an easy fix, thank you! 
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‎08-21-2019 22:32

In response to JohnnyRow

‎08-21-2019 22:32

Thank you so much!  

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