Fitbit premium not giving sleep analytics - Inspire 2

[Ewah1923]

Hi I subscribed to premium and I am using my inspire 2. I don't get any 'advanced sleep analytics' such as rem, deep, sleep score. I just get hours slept and restless which is not what I was expecting as it used to tell me my sleep cycle before premium was a thing.

I wear my Fitbit on my wrist. I have made sure it is set to 'on wrist'..I have uninstalled and reinstalled the app. I don't use the 'begin sleep' option on the app.

Can anyone help?? 

Moderator edit: clarified subject.

[Heather-S]

@Ewah1923 I assume your heart rate monitor is working just fine. If it is, then I would perform a factory reset of the device and see if that fixes your issue.

[JuanFitbit]

@Heather-S , Thank you for your help . 

@Ewah1923 , A warm welcome to the Community! Thank you for your efforts and for checking the settings. 

The following conditions can prevent the recording of sleep stages:

- You record your sleep using the app instead of the tracker's automatic sleep detection.
- The tracker's battery is almost empty when you go to bed (below 25%). This prevents a regular recording of the heart rate.
- You use the metal bracelet while sleeping
- You sleep less than 3 hours.
- The bracelet is too loose or too tight on the wrist. You should be able to put your index finger between the bracelet and your arm without much resistance, so that your heart rate is recorded regularly and the sleep phases can be recognized.

Have you tried wearing the Inspire 2 tighter or looser during your sleep?

Do you see a constant heart rate record or do you see any breaks on it?

[Ewah1923]

Thanks Heather! Turns out that I have the Fitbit inspire not inspire 2 🤦🏻‍:female_sign:. So it doesn't have that functionality anyway. I was just confused in the old app it used to show my sleep cycle presumably without measuring my heart rate. 

Mystery solved though ! Thanks for your help. 

E Wah 

[Ewah1923]

Hello! As shown above my Fitbit cannot measure heart rate. It was just confusing as in the old app, it used to report my sleep cycle without measuring heart rate so I thought that functionality would still be there 

Thanks 

E Wah 

[ManuFitbit]

Hi @Ewah1923. Good to see you back in the community.

Thanks for sharing with us the situation that you have experienced with your device.

I don't know if you are still experiencing the inconvenience with your Inspire 2. 

If yes, please restart your device as the steps in this article suggest.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar.