Frozen screen on Fitbit Inspire

[Indi34]

My Fitbit inspire is frozen on the clock screen and will not change even when it's being charged on the charger.

Help plz.

Moderator edit: subject for clarity

[TardisTraveler]

My screen has been frozen all day. All I can see is the clock and my calories burned. I can't switch screens or even options under the clock. It's not syncing to my phone either. Hoping you get an answer soon so I can get this fixed.

[LiliyaFitbit · Accepted solution]

Welcome to the forums @TardisTraveler ! It's great to see you around @Indi34 ! 

@Indi34 thank you for sharing the details of the issue you're experiencing with your Inspire screen. I appreciate your efforts and recommend trying to change the clock face. For more information on how to do that, please see How do I change the clock face on my Fitbit device? If the issue persists, please restart your device by following these steps: How do I restart my Fitbit device?

@TardisTraveler thank you for sharing your experience. I recommend changing the clock face as well. Please follow these troubleshooting steps if you experience any difficulties with syncing your device. 

Keep me posted on the outcome!

[Cath12345]

Hi I am experiencing a similar problem. I tried resetting it but that won't work either. Have you any other suggestions? Thanks

[Indi34]

Hey..I placed mine on the charger next to my phone and then login off while
it was still ,waited for about 5 minutes and then login .
It works for me but you can give it a try.

[LiliyaFitbit]

Welcome to the Fitbit Community @Cath12345 ! It's nice to see you again in our Community Forums @Indi34 !

@Cath12345 thank you for joining the conversation and sharing your experience. I appreciate your efforts to resolve this by doing a restart. Have you tried to change the clock face? For more information on how to do that, please see How do I change the clock face on my Fitbit device? 

@Indi34 thank you for sharing your solution! I am sure it will be helpful to other users. I appreciate your time and efforts. 

I'll be around if you need further assistance.

[RitaMcB]

I just noticed today that mine was frozen.  I connected it to my computer via the dongle  and held in the button on the fit bit while I slowly counted to 8. I released the button and … the smiley face appeared and then the clock face and .... it swiped … YAY .... give yours another try.

[LiliyaFitbit]

A warm welcome to the Community @RitaMcB ! 

I am glad to hear you fixed the issue with your device's screen by doing a restart. Thank you for your time and advice! 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums! 

[Pappycole]

My FitBit Inspire screen has frozen a few times. In the past, I just ignored it and it seemed to fix itself. I did as suggested and changed the clock face and it fixed the problem. I then immediately changed it back to my preferred clock face and it is working great! 

This is a great solution when you don't have your charging cable handy. 

Thank you for the fix!

[LiliyaFitbit]

Welcome to the Fitbit Community @Pappycole. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing your solution! Thanks so much for your feedback as it's really important to us. Our team is always working on improving our devices and user experiences. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!

[Susi985]

I am now encountering the same issue. My Fitbit Inspire froze when walking across campus today. I just want to make sure I understand the fix:

1. Connect my phone to the app

2. Change the clock face

this should fix the issue? Can I change the clock-face back to the my preferred stetting? 

[Cath12345]

No idea sorry. After about 2 days, it just came back on itself.

[Indi34]

Yes .I had mine on the charger too..
Change the clock face and connect to the app..
It should work..

[Gethint94]

This worked but it cleared all my stats for the day!

[DawnP1775]

Followed instructions to restart my Inspire and it worked great. Thank you.

[CamiPro]

Thank you, this worked for me! My screen was frozen but the Fitbit was actually syncing and recording it just was not displaying.

[MarcusQ]

How to fix your inspire is to put your Fitbit on the charger and hold the button for 5 seconds. If it doesn’t work, repeat until the screen turns dark and your able to use the functions on the Fitbit like scrolling. 

[MichiganJeff]

5 or 6 seconds wouldn't work, but 8 sure did! Thank you! 

[mohenley]

I have reset my clockface twice, charged my fitbit to 100%, and restarted by holding the button for 8 seconds while it was charging. Still my screen is frozen, showing only calories burned. I can't swipe to see my steps or set a timer. With the advice previously given not working, what do you recommend next? It has been frozen for 3 days now. 

[DawnP1775]

Hi,

I had to do this a couple of times and it worked. and has since. Try pushing the button on the side a few times and see if that helps. Other than that I'm sorry I do not know what to suggest.