Google login no longer an option in app

[Frilly]

I’ve had my Inspire for about a year and a few months and I don’t sync very often, now when I try to sync I can no longer log into my app using my Google account. it seems my only option is to create a new account and lose all my data which makes me a little upset. Is there any way to get into the app with my Google log in? I tried using the forgot password feature and using my google email, but it never sent me a recovery message. 

[AlvaroFitbit]

@Frilly I hope you're doing well!

Let me help you with your issue logging into your Fitbit app. This is odd. Are you getting any error message? Could you share a screenshot of what you are seeing on the account? Which option do you choose when logging in? Try restarting your phone and if the issue persists try uninstalling the app and reinstalling it again.

I look forward to your reply.

[Frilly]

the option to log in using my google account is no longer present. If I make a new account using my email address I will lose all my past data. 

 

[AlvaroFitbit]

@Frilly thank you for the screenshot.

Have you check your emails span and junk folder to see if the recovery email was sent there by your email service? Have you tried checking the email address is the correct one and that you didn't use a different one to create your account? You can check if you have received weekly reports on that email address.

I look forward to your update.