Green light on Inspire 2 keeps on all the time

[Embers5]

The heartrate green light on my Inspire 2 suddenly is continuously on. I do not mean continuously blinking, but continuously on solid green and drains the battery, that previously lasted several days, in a matter of hours. I have tried changing it from “on wrist” to “clip” but even that does not turn the light off. I am hoping someone can please help me.

edit: I have tried restarting, rebooting, unpairing and repairing and nothing has worked.

Moderator edit: clarified subject 

[Julia_G]

Hi, @Embers5 , have you tried giving your Inspire 2 a restart?  That can fix many issues and is the first troubleshooting step whenever your Fitbit is not operating as expected.  Instructions are here .

Let us know if that helps.  Welcome to the forums!

[Embers5]

YesI have already tried this with no luck

[Julia_G]

Hi, @Embers5 , I see that you have also already tried changing it from “on wrist” to “on clip” and back again which should toggle the heartrate on and off, but it is probably worth trying turning off the heartrate manually in the settings menu, waiting a moment, and then turning it on again and see if that solves the problem.

If none of that works, it is time to get in touch with Fitbit Customer Support on Contact.Fitbit.com .  Be sure to tell them the troubleshooting steps you have already tried, as that will save time.