HR Fitbit not work heart rate not working

[Jskelly]

I have the hr Fitbit and it has stoped showing awake heart rate on device and app.  Anyone know how to fix this? 
this is a new device and Judy stopped working

[SunsetRunner]

Hello and welcome to the Fitbit Community @Jskelly 

I understand your heart rate is not showing on both the Fitbit App as well as your Inspire HR. Let’s first check to make sure your heart rate was not disabled by accident. Let’s check....

open your Fitbit App

tap your profile picture on the upper left

scroll down and tap Inspire HR (located just under “My Family” 

now scroll down and tap heart rate

make sure that “on” or “auto” is checked

tap “Today” to return to the main page and sync your tracker 

If your Heart Rate was not disabled by accident let’s try restarting your Inspire HR to see if that resolves the issue. Please look here to view the proper way to restart your tracker: https://help.fitbit.com/articles/en_US/Help_article/1186

😃 Please let me know if this resolves your issue. If this does indeed resolve the issue could you please tap the “choose as best answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[teacher2019]

HEART RATE FITBIT IS NOT WORKING.  WORKED YESTERDAY

[Jskelly]

When I do this I do not see an area labeled heart rate.

[SunsetRunner]

Hello again @Jskelly 

Lets try restarting your Inspire HR to see if this resolves the issue. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186

On a side, I noticed that you have private information (name etc) on your last post. To remove that information just tap the three dots on the upper right corner of your post, tap edit in the drop down menu and remove sensitive items then tap submit again. 

Hello @teacher2019  Please try restarting your Fitbit Inspire HR as well. 

[Jskelly]

That fixed heart rate monitor but now the sleep monitor is not working 

[SunsetRunner]

Hello again @Jskelly 

I’m happy to see your Heart Rate issue is now resolved. Please view this help article that can provide tips and better insight on sleep monitoring: https://help.fitbit.com/articles/en_US/Help_article/2163/?q=Troubleshooting+sleep&l=en_US&fs=Related... and this article as well: https://help.fitbit.com/articles/en_US/Help_article/1314/?q=Troubleshooting+sleep&l=en_US&fs=Search&...

😃 Please let me know if this helps