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HR not working once restarting Insprire HR

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‎06-30-2019 11:33

‎06-30-2019 11:33

Hi - 

My heart rate stopped tracking 3 days ago. I've cleared the user data in the watch and it will start working again. However, when I clear the user data it changes the time on the watch and sets it back by 6 hours. If I correct the time in the settings as in your user videos, it makes the HR stop working again. Help and thanks! 

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‎07-01-2019 12:36 - last edited on ‎03-21-2025 10:22 by Fitbit Moderator

‎07-01-2019 12:36 - last edited on ‎03-21-2025 10:22 by Fitbit Moderator

@HeatherShore Welcome! It's nice to have you on board!

Let me help you with your Inspire HR heart rate monitor. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎07-01-2019 12:36 - last edited on ‎03-21-2025 10:22 by Fitbit Moderator

‎07-01-2019 12:36 - last edited on ‎03-21-2025 10:22 by Fitbit Moderator

@HeatherShore Welcome! It's nice to have you on board!

Let me help you with your Inspire HR heart rate monitor. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-10-2019 07:19

In response to AlvaroFitbit

‎07-10-2019 07:19

Hi Alvaro - they sent me a new fitbit. I tried everything including your tips below below before speaking to customer service. Thanks!

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