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HRV not working on Inspire 2

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‎03-30-2022 06:44 - last edited on ‎12-18-2022 22:39 by Fitbit Moderator

‎03-30-2022 06:44 - last edited on ‎12-18-2022 22:39 by Fitbit Moderator

Since receiving the device 2/2/2022, I have received HRV data a total of 5 times despite wearing the device every night. I have read the article about how to wear the device and rebooted 3 times. I have spent >5 hours on the phone, email, and chat with Fitbit support only to be told that they are working on the issue. After two months of back and forth, I gave up and try to return the device and now I am out of the return window. 

 

I would not doubt if a Fitbit customer service rep replied to this with the same article that I have read a thousand times. https://help.fitbit.com/articles/en_US/Help_article/2462.htm?Highlight=health%20metrics

 

Moderator Edit: Clarified subject/Word choice.

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‎04-04-2022 20:20 - edited ‎04-05-2022 08:45

‎04-04-2022 20:20 - edited ‎04-05-2022 08:45

Hi there, @BsN33. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out.  We‘re taking your comments and sentiments in regards to our products into consideration.

 

Thank you for reaching out our Support Team. We are working to identify a resolution as quickly as possible.  We're sorry for any trouble, we appreciate your patience and look forward to getting you back on track. For our full warranty terms and conditions, see our Return Policy and Warranty.

 

Thank you for your understanding.

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