help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Having set up issues with new inspire

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2019 01:49

‎11-19-2019 01:49

My phone doesn't seem to find (via bluetooth) the device, I keep going through the motions, turning on and off the bluetooth on the phone and nothing seems to happen.  I charged the Insprie overnight this time to make sure it had a full charge before trying to snyc, but still nothing.

Also, I cannot figure out how to make the app show steps it doesn't show a circle with how many steps and what I've done.  That is why I purchased this ______ thing.
So far, after 3 days, it is utterly useless.....  so annoyed.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-19-2019 02:03

‎11-19-2019 02:03

The app won't show any data (other than calories burned) until the set-up is completed and the fitbit it linked to the app.

 

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

 

The link between the fitbit and phone needs to be done via the app rather than the phone's bluetooth settings. Can I just check that this is the setup process you are following: Help article: How do I set up my tracker?

Best Answer
0 Votes