Healthmetrics HRV stopped in my Inspire HR

[Isobel.T]

My tracker started showing HRV data in health metrics but has stopped, saying no data in last 24 hours, even though resting heart rate is recorded in the heart rate setting. The data for the 2 other values are shown, so the sleep duration must be long enough. Can you explain this and tell me how to get it back?

Moderator edit: clarified subject.

[ManuFitbit]

Hi, welcome to the Community Forums, @Isobel.T 

Thank you sharing this information about what you've been experiencing with your Inspire HR. 

Please keep in mind the following to make sure you see your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.

For more detailed information, see What should I know about health metrics in the Fitbit app? In case the HRV is being tracked but it's not being shown in the app, please try the following steps as well: 

1. Log out from the Fitbit app.
2. Clear Cache and Cookies for the Fitbit app on the phone's settings. 
3. Restart your phone. 
4. Log back in and check if you're able to see your information properly. 

[jennsugi]

This just happened to me starting today.  No data is showing on my dashboard.  However, if for example I go into Sleep it appears to have logged my sleep but isn’t showing any data on the dashboard.  I have tried everything!  I have logged out, rebooted my iPhone and FitBit multiple times, updated the iOS, offloaded and reinstalled the app to clear the cache… nothing works!

[Isobel.T]

My data suddenly came back again. I don't know why.

[ManuFitbit]

Hi @jennsugi. Welcome to the community forums.

Thanks for the details regarding your Inspire HR. I'm sorry to know that you aren't able to see your health metrics.  

Please, let me know if you have performed the steps above. After doing all these steps I recommend you to set up your Inspire as a new device.

Thanks @Isobel.T for commenting that the issue was resolved.

[jennsugi]

I actually have an Inspire 3.  This morning I had a sleep score, however no stress management or readiness score.  Luckily with one reboot of my FitBit it showed up.  

Yesterday all that was missing in the dashboard in addition to the sleep score.  If I go back in my FitBit app to yesterday that data is still missing from the dashboard.  However, like I said if I go into Sleep it has the data logged for yesterday but just isn’t displaying on the dashboard.  I logged out, rebooted my iPhone and FitBit multiple times, updated the iOS, offloaded and reinstalled the app to clear the cache.  Lastly, yesterday I even did unpair my FitBit and then set it up again.  None of that worked.

Weird that it seems to be working after one reboot today.  Hopefully it continues to do so.