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Heart Rate Dropping During Exercise Inspire 2

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‎03-23-2022 09:03 - last edited on ‎12-18-2022 22:39 by Fitbit Moderator

‎03-23-2022 09:03 - last edited on ‎12-18-2022 22:39 by Fitbit Moderator

I am having an issue where my heart rate drops suddenly and drastically during exersize then shoots back up! I had the same issue on my first Inspire 2 after about a year of having it and then it eventually would only read to 140-150 then drop the entire workout down to 100bpm for the duration until my heart rate came back down to the 140-150 range again (its usually 160-170s when I'm running). Long story short I got rid of the faulty one and bought a new one less than a week ago and already I'm seeing the trend returning! The first couple exercises recorded perfectly and now I'm starting to see the huge drops again. What am I doing wrong? Does anyone else have this problem?

 

 


Moderator edit: subject updated for clarity

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‎03-26-2022 11:57 - last edited on ‎06-20-2023 06:47 by Fitbit Moderator

‎03-26-2022 11:57 - last edited on ‎06-20-2023 06:47 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Myarelli. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried replacing it for a new one. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed or what options are available for you. 

Davide | Italian and English Community Moderator, Fitbit


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