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Heart Rate monitor stopped working on my Inspire HR

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‎07-19-2021 05:12 - last edited on ‎07-19-2021 09:35 by Fitbit Moderator

‎07-19-2021 05:12 - last edited on ‎07-19-2021 09:35 by Fitbit Moderator

The green led light has gone from my Inspire HR (18mths old).  I have followed every single troubleshooting step outlined in other threads, but nothing has fixed it.  

- reset the device

- reset the app

- unpaired & re-paired with phone

- tried toggling HR on/off on device

- cleared user data on device

nothing is working.  

kind of defeats the object of a fitness & sleep monitoring device if it can't detect HR... 

so what now? do I bin it?

 

 

Moderator edit: updated subject for clarity

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‎07-19-2021 09:34

‎07-19-2021 09:34

@Cadeirydd Welcome to our Fitbit Community. I totally understand how you feel about your Inspire HR since the heart rate monitor stopped working. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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