Heart beat and sleep info not posting to app

[Cjh456]

I found a solution to this recent problem. 1. In the app open Account (upper left corner of app). 2. Help and support. 3. Device - check for inspire 2 update. Follow directions from there.  It seems to be working fine today.

[cilenept]

I tried this but heartbeat and sleep not posting

[Cheshie]

I tried this and still not posting sleep info, heartbeat or zone info

[malheindel]

Tried that and my lnspire 2 is up to date.  Set to on wrist.  Notes in sleep data say heart rate tracking not responding during sleep.  I continue to wake up alive. Must be something else.

[DrSteveBrule]

Heart rate tracking is necessary for sleep tracking, so fixing that might fix the sleep tracking.

First, make sure your Fitbit is set to On Wrist. To do this, access the secret settings by holding both side buttons for about 2 seconds. You should see Water Lock pop up, scroll down to the bottom of this list and make sure it says On Wrist.If it says On Clip, tap that and change it to On Wrist.

If that doesn't fix your heart rate tracking, there is another option in the regular settings. Briefly tap both side buttons until the screen turns on and shows your main watch face (time, etc). Scroll up until you see the gear icon with Settings under it. Tap that and the first option should be Dim Screen, the second should be Phone GPS and the third should be Heart Rate. Make sure Heart Rate is set to On.

[debinewb]

Thank you for your help! Your specific directions made all of the difference for me!  It is all working again.  I appreciate it.