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Heart rate accuracy issue with Inspire HR

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‎04-20-2020 09:49 - last edited on ‎05-04-2020 19:19 by Fitbit Moderator

‎04-20-2020 09:49 - last edited on ‎05-04-2020 19:19 by Fitbit Moderator

Hi. I just got my Fitbit around Christmas and it’s been working great. This past week however it has been tracking my heart rate when I’m not even wearing it, but showing my heart rate and being quite high!!

 

 Within the past 2 days it has cleared everything at midnight like usual, except for the calories burned and active minutes. I’ve tried restarting it but it didn’t do anything. Please help 😕🤷🏼‍:female_sign:

 

Moderator edit: Subject for clarity 

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‎05-04-2020 19:18

‎05-04-2020 19:18

Hi @Thatbloomkid, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort troubleshooting your device before posting is appreciated. Heart rate reading varies depending on several factors like movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication. If you haven't already done so, please review our information and tips for heart rate accuracy at https://help.fitbit.com/articles/en_US/Help_article/1565.

Though we've found that PurePulse provides better overall heart rate tracking than cardio machines or chest straps since it tracks your heart rate day and night, wrist placement during certain vigorous exercise is important. Review the information on optimal wear closely and make sure you follow the recommendations. 

 

Let me know if you have any additional questions.

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