Heart rate and sleep not working on Inspire 2

[Zeinabs]

It's not tracking my sleeping data or my heart beat. I Tried everything you suggested, still not working. plz help me, i just got my Fitbit recently 

Moderator Edit: Clarified subject

[purplevkm]

Did that and it still does not give me sleep score. Only basic info. Heart rate records but not during sleep evidently.

[Brigje]

I did it too but no result. Time steps and KM that all I can see. Not happy with the update

[Myach]

Thanks, mine seems to be working now 

[LZeeW]

A different user started a new thread today.  Apparently, the update put trackers into On Clip mode.  Please check your Quick Settings if you haven't done so already.

[purplevkm]

I already put it "on wrist." Still not working.

[LZeeW]

@purplevkm   I saw your other other post where you say your heart rate works, but you don't get a sleep score.  I don't use an Inspire 2, but have some hands on experience.  I'm sorry, but I can't help you after this.  Any other suggestion would be pulling an idea out of the air, for example, removing it from your account, then setting it back up as a new device and hoping the default (working) settings are back.  You can always contact Support for more help.

[purplevkm]

It tells me heart rate & sleep are unavailable. Is there a way to turn
screen wake?

[Brigje]

Yes it's working again. Happy

he held the position on clip. Today I could chance it to wrist. 
thanks voor support and tips. 
Brigje

[AmanKilp]

I AM HAVING THE SAME PROBLEM!

[Keyz42]

Try this.

Hi I called support and they told me how to fix it. On your Fitbit hold the side buttons for 3 seconds or so then you’ll see Quick settings with the Water sign too then scroll down until you see On Clip and click on it to change it to On Wrist and now both my heart rate & sleep are being tracked.

[purplevkm]

It's "On Wrist" already. After my last post it started working. Then after
a couple weeks it stopped recording again.

[Keyz42]

Maybe sign out and log back in and do these steps again. If that doesn't work you may have to contact support.

[Yoga108]

Thank you. This was frustrating me so much. now working.