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Heart rate not being tracked by Inspire HR

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‎11-27-2019 16:10 - last edited on ‎11-28-2019 07:16 by Fitbit Moderator

‎11-27-2019 16:10 - last edited on ‎11-28-2019 07:16 by Fitbit Moderator

Hello, After using my Inspire HR during my swim this morning, I noticed that it no longer track my heart rate. I have reset my device twice already but still no luck. Any advise? Thanks.

 

 

Moderator edit: updated subject for clarity

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‎11-28-2019 07:33 - last edited on ‎05-16-2025 08:38 by Fitbit Moderator

‎11-28-2019 07:33 - last edited on ‎05-16-2025 08:38 by Fitbit Moderator

@l0t Welcome! It's good that the community is growing! 

Let me help you with your Inspire HR not detecting your heart rate and thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

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