Heart rate not working on inspire HR

[seanm76]

my Fitbit inspire HR worked fine for two weeks.  Then my heart rate function stopped working. Everything else works fine.  I have tried resetting it several times without any success.  I have had it for a month and a half. 

[SilviaFitbit]

@seanm76 It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to confirm that your hear rate tracking is turned on: Open the Settings app and find Heart Rate. Make sure it's set to On. 

Make sure your device is positioned correctly on your wrist:

• Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
• Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the wristband that came with your device.

Keep me posted. 

[seanm76]

I did verify on the band that in setting HR was on.  I turned it off then back on and tighten the wrist band that came with the device.  It still doesn’t show a HR.

[Jukia_rosebud]

Mine stopped working today also!  Going to try a hard reset.

[Jukia_rosebud]

Hard reset by attaching it to the charger and pressing the button until the smiley face appeared seemed to have resolved this.  I also have the HR setting ON and wear the band properly as I have has Fitbit devices for years.  Why does this randomly stop working?

[SilviaFitbit]

@seanm76 Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you. 

@Jukia_rosebud Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. I'm glad to hear that it started working for you. If it happens to you again, don't hesitate to get back, I'll be glad to assist you. 

I'll be around if you have any additional questions. 

[Jmcbreen1125]

This is also happening to me. It worked for 2 days then HR stopped working. I tried hard resetting it a few times and making sure it was turned on in the app and it's still not working. It's very frustrating.

[Lala14]

My Inspire HR shows blank and dashes for my heart rate reading. It never worked properly and I purchased it 8 months ago. I did put HR on on the device and checked if I am wearing it right or wrong. I did restart my device as well. Still no luck. Please help
Thanks,
Lala

[SilviaFitbit]

@Lala14 and @Jmcbreen1125 Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.