help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate suddenly stopped working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2019 18:29 - last edited on ‎03-14-2019 14:23 by Fitbit Moderator

‎03-13-2019 18:29 - last edited on ‎03-14-2019 14:23 by Fitbit Moderator

My heart rate monitor stopped. The green LED stopped blinking on my Inspire HR. 
Resetting did not work.

Disconnect / removed from the app / profile did nothing.

 

I ended up erasing all personal data from it and then it worked. 

 

 

Moderator edit: updated subject for clarity.

Best Answer
Labels:
101 REPLIES 101

‎03-20-2021 13:44

In response to AnnaO98765

‎03-20-2021 13:44

My versa heart monitor has suddenly stopped working. I have tried EVERY way to reset it. I use it a lot as I have a heart condition and am lost without it 😒

Best Answer
0 Votes

‎04-02-2021 19:48 - edited ‎04-02-2021 19:48

In response to Aliruth

‎04-02-2021 19:48 - edited ‎04-02-2021 19:48

Hello everyone, thanks for your participation in the Community. 

 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating, your feedback and comments are greatly appreciated.

 

For the ones that keep having problems, please follow our troubleshooting tips including a restart in What factors can affect my heart-rate reading on my Fitbit device?

 

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes