Heart rate suddenly stopped working

[Archangels007]

My heart rate monitor stopped. The green LED stopped blinking on my Inspire HR. 
Resetting did not work.

Disconnect / removed from the app / profile did nothing.

I ended up erasing all personal data from it and then it worked. 

Moderator edit: updated subject for clarity.

[Mbru2]

Thank you. You and your family as well.

[Issues2]

Thanks everyone who suggested calling Fitbit’s Customer Service for help on trying to get the Heart Rate monitor on my Fitbit to start working again.  After trying every known way to fix my problem (which I already did before), none of which worked, she emailed me the link to get a replacement. 

[Skomy]

Hi , my Fitbit versa heart rate suddenly stopped working and the green LED also ... I restarted alot , i also shut down the heart rate monitor from the watch and turned it on again.. ? WHat shall i do

[Lisarunner]

I called and demanded a new one.

[TimothyBW]

If it's not still under warranty, I would switch to Apple, only thing is that you need Apple phone also, but the new versa might be Ok , at least for a year or so, they are having this same issue with this versa, that I agree with Lisarunner, they should have to give customers a new one.

Hope everyone is safe from the coronavirus!

Tim

[NormaSer]

Hi, I already performed a clear user data, and a quick restart and it doesnt work, i have done everything I have seen on these forums and nothing works, I have already contacted customer service and they keep sending me articles of what should I do, but i have already made all of them

[Butler54]

My heart rate stopped working also.  I just added another one and it started working.

[river4000]

I tried clearing data on device. Forgetting data device and finding again and turning off my phone and turning back on all to no avail the heart rate will not work. Any other suggestions?

Moderator edit: format

[GANDADERAMUS]

I can’t seem to find the “clear user content” settings. My heart rate monitor just stopped working and I can’t seem to get it back 😞

[DanielSnyman]

I have the same issue but the green light is flickering still, i erased user data and it worked but once i sync up again it goes back to not working. Is there a fix for this?

[Opsmerlin22]

This is the third time IVe did this it’s needs done every 2-3 weeks 

can someone please get a proper fix

[ShrazN]

I’ve tried all of these and it didn’t work. Now with the reset, it’s no longer connecting with the app. 

[CrossfitKim]

So that is essentially a factory reset right?   Doesn't that wipe all of my personal data?  Can i recover that? 

[DebiHagardt]

Mine is doing the same thing. I will try What is suggested

[DebiHagardt]

Mine is doing the same thing.

[Linzfit2]

I also have this same issue. Except mine is unresolved, I have done a recharge, restart, reset multiple times and a complete factory reset and still not working. Please help me! 

[DebiHagardt]

I have tried all of those as well, still not working.

[Linzfit2]

Hi Matt,

I have tried all the troubleshooting steps listed including a complete factory reset and still my LED lights will not turn back on so heart rate is no longer functioning. Please help!!

[DavidRill]

I have performed the 15 second reboot and cleared my data and my heart monitor still doesn’t function, no lights are being emitted from the back of the watch.

[Linzfit2]

After calling customer service they had me return my fitbit for a replacement. I am unfortunately still waiting 3 weeks later 😔