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Help my bpm not working on Inspire HR

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‎05-26-2020 17:48 - last edited on ‎05-31-2020 11:00 by Fitbit Moderator

‎05-26-2020 17:48 - last edited on ‎05-31-2020 11:00 by Fitbit Moderator

So for some reason my inspire hr green light isn't working and it isn't taking my bpm. Also it does my testing bpm. It worked one day and not the next... I tried to restart and clear data.

 

 

Moderator edit: updated subject for clarity

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‎05-31-2020 11:03

‎05-31-2020 11:03

@Mburton89 Welcome to the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not reading your heart rate and thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Let me know how it goes.

Alvaro | Community Moderator

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