Hourly Steps do not match the Fitbit app

[Vicki1416]

It’s been weeks and the hourly steps are still not matching the app. Even though the inspire shows 12 of 12 hours met, the app does not. Why not?

Moderator edit: Subject for clarity

[YojanaFitbit]

Hey @Vicki1416 thanks for posting your inquiry here on the Fitbit Forums. 

As mention in other threads, our team is aware of this. We're working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Thanks for your understanding, we'll let you know as soon as we get more information about this.

I'll be around in case that you need anything else.

[Vicki1416]

Since this apparently is harder to correct, can something be done so that we can update manually?

[YojanaFitbit]

Hi @Vicki1416 thanks for sharing your inquiry. Sorry that you're still having this issues with your Hourly step feature.

This unexpected behavior is not happening with all users, but this issue has been escalated to our team and they are working on finding a fix. Sorry for any inconvenience while we're working on this. There is no option to manually update it but we'll let you know if anything changes.

I'l be around if you need anything else.