Hourly activity goal not updating

[tendonitis]

Last week and this week, although my mobile app accurately logs my steps and time spent walking, it seems to be inaccurate at logging in the number of days I met my active time goals. Last week it missed 2 days and this week so far it has missed one day. Any suggestions will be appreciated!

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@tendonitis Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. I would like you to make sure you've properly set your hourly activity goal days and hours on your Fitbit app. 

Also, make sure that your Inspire HR is syncing at least once a day in order to update the data. If you keep seeing the same, please attach a screenshot to your next reply. 

Keep me posted. I'll be around if you have any additional questions. 

[BRFit]

I have a similar issue. For example, my Inspire shows 8 of 12 hourly goals met, but the app shows only 7 of 12 hourly goals. This has happened twice in the past week. Total step counts match between device and app.

[tendonitis]

Yes that’s my issue. Any clues?


Sent from my iPhone

[SilviaFitbit]

@tendonitis and @BRFit Thanks for the details mentioned. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[HW-Fitness]

I also have a Fitbit inspire and I'm having the same issue. A quick Google search shows that people raised the issue back in April 2019 (https://community.fitbit.com/t5/Ionic/Hours-with-250-steps-not-syncing-properly/m-p/3422778#M93101) and was told " Our Fitbit team is aware of it and is working to identify a resolution as quickly as possible. "

Why is it taking so long to fix? 10 months is a long time!!

[SilviaFitbit]

@HW-Fitness Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned and the research done prior to posting. As mentioned before, we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional questions.