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Hourly activity is not registering on Inspire HR

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My hourly activity is tracking on the app but not registering on my Inspire HR.  When I go to the hourly activity on my inspire it just shows 0 of 9. You can not tap to either screen for the hourly activity. I tried to restart the device but I am not sure if it is working.  When I restart, it will switch to the smiley face but will not vibrate. I do get the vibration when I reach my step goal for the day.  My device has also been at 100% charge for the last 2 days, which is weird.  

The hourly activity is tracking on the app.  

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Hi @MMbeachgirl75, let me give you a warm Welcome to our Community. Thanks for trying to troubleshoot the issue with your Inspire HR.

 

Can you confirm that you get the notifications ? I would like to know if you had set an alarm? This to verify if the Fitbit vibrates to gives you notifications.

 

Check to make sure that DND and Sleep are off (the icon is not illuminated).  Both of those options will stop the Inspire HR from vibrating.  DND is particularly easy to turn on by accident because it is the first option up when you press and hold the side buttons. Then if you tap the screen you will toggle from off to on, or vice versa.

 

Keep the stepping up!

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥

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