08-20-2020 16:25 - edited 08-20-2020 16:34
08-20-2020 16:25 - edited 08-20-2020 16:34
It keeps firmware updating statue. Then, sleep forever. No response. Cannot power on it.
From my iPod device, it shows me the button `Update Tracker`, which will keep searching, and asking me is your inspire HR powered on?
So, it's dead forever??
08-21-2020 15:27
08-21-2020 15:27
Hi @benpptung, it's nice to see you again in our Community Forums.
I am sorry to hear your Inspire HR won't turn on. I appreciate the additional details and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-26-2020 12:27
08-26-2020 12:27
Having the same issue. Tried updating 4 separate times on different days. After about 1.5 hours update never takes. Turned my iPhone off and back on also. This morning was over 4.5 hours. I finally turned my phone off again just to make it stop.
Get X with circle at times. Other times you can see the gray update line across the face which may or may not turn bright white showing progress but still no update.
iphone 11; iOS 13.6
08-26-2020 13:23
08-26-2020 13:23
Welcome to the Fitbit Community, @JBC91.
Thank you for joining the thread and sharing the details of the issue you're experiencing trying to update your device. I appreciate your troubleshooting efforts and recommend following the complete troubleshooting instructions from this help article: Why can't I update my Fitbit device?
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.