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How do I pair my Inspire 2 to my new phone?

‎04-21-2024 02:19 - last edited on ‎04-21-2024 07:01 by Fitbit Moderator

‎04-21-2024 02:19 - last edited on ‎04-21-2024 07:01 by Fitbit Moderator

I been trying without any success to pair my inspire 2 fitbit to my new phone, i get a msg that it's pair to another device.

Please help me to fix this issue.

Thanks

Moderator Edit: Clarified subject

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‎04-21-2024 07:13

‎04-21-2024 07:13

Hi there, @Sony_1020. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. I will do my best to help you with this! 

Since you longer have access to the old phone, I'd recommend performing a factory reset on your Inspire 2. To do so, please follow the steps below in the order listed:

  1. On your Fitbit device, open the Settings app > Clear User Data.
  2. When prompted, press the screen for 3 seconds and release. When your tracker vibrates and the clock screen appears, your data is erased.

For instructions, see How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


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