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How to cancel account deletion process

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‎07-19-2019 10:55 - last edited on ‎07-19-2019 17:54 by Fitbit Moderator

‎07-19-2019 10:55 - last edited on ‎07-19-2019 17:54 by Fitbit Moderator

Hi

I no longer wish to delete my account so how can I cancel this request? It says it will delete my account after 7 days of request. 

Thanks 

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎07-19-2019 11:09

‎07-19-2019 11:09

Hi @Anisah 

 

Go back to where you clicked to delete the account. Is there a button to click to change your mind?

Stepping in the U.S.A. since September 2013. Android 14

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‎07-19-2019 11:10

In response to Odyssey13

‎07-19-2019 11:10

Hey I can't seem to see one 

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‎07-19-2019 11:17

In response to Anisah

‎07-19-2019 11:17

I just asked a moderator to stop by to help you. You check the webpage on the computer?

Stepping in the U.S.A. since September 2013. Android 14

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‎07-19-2019 11:26

In response to Odyssey13

‎07-19-2019 11:26

Thank you so much! And I am using it on my phone but will check on the computer. 

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‎07-19-2019 18:00

In response to Anisah

‎07-19-2019 18:00

Hello! It's a pleasure to provide assistance with this situation, welcome to the Community Forums @Anisah and thanks for bringing this post to my attention @Odyssey13, your willingness to help is always appreciated.

 

I'd like to share with you that in order to cancel the deactivation process of your Fitbit account, you just need to login to your account as normal, using your Fitbit credentials. In other words, use the email address associated with the account under discussion and the same password you used before initiating the deactivation procedure. After successfully login, the deactivation process will be cancelled. 

 

Let me know if you have any additional questions. 

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