How to make screen illuminate using the touch screen in inspire hr

[MostafaKira]

Dear Fitbit community members,

I have a fitbit inspire hr watch and I have turned off stay awake option in it. When I want to see the time now I have two options either press on the button of the watch or press on the touch screen. Regarding the second option, I noticed that I have to press on the screen multiple times in order for it to light up and show me the time. Is this a problem in my watch or there is something I should do to make the screen light such as long press on the screen or double click on it for example? 

[JohnnyRow]

I might not be remembering the right tracker model, but check in Settings; I think thee is an option to turn 'Double Tap" on or off.  If I am right, make sure that is turned on and double tap screen.

[MostafaKira · Accepted solution]

I found the option called "double tap" and it is activated on my watch, but for some reason I usually need to triple tap the screen in order to illuminate. Is this normal? 

[MostafaKira]

Sometimes it illuminate when I double tap the screen and sometimes it illuminate when I triple tap the screen and sometimes it doesn't illuminate at all