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I bought my Inspire 2 in 2021 but now it's unresponsive. After charging it shows "100" and flashing

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‎10-12-2024 15:07

‎10-12-2024 15:07

I bought my Inspire 2 in 2021 but now it's unresponsive. After charging it shows "100" and flashing dots above that. Does that mean it's charged? I also get a "smile" after that but it's unresponsive to pressing both sides of the device. Can you suggest any more debugging steps?

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‎10-15-2024 09:58

‎10-15-2024 09:58

Hi @cfgauss. Welcome to the community forums. 

Thank you for taking the time to share this information regarding your Inspire 2. 

In order to know if the device is charging or not, please follow the instructions listed in this help article: Why isn't my Fitbit device's battery charging?

I'll suggest checking if the device is still connected and syncing to your Fitbit account: Please try to change the clock face of the device.

Please confirm that you have tried to perform a restart as indicated in this help article: How do I restart my Fitbit device?

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‎10-25-2024 11:19

In response to ManuFitbit

‎10-25-2024 11:19

I have the exact same problem. Just a black screen and nothing else except for the smile face after holding for 8 second reset. I can't see ANYTHING AT ALL & I need to know my heart rate. Why is this happening & seemingly unfixable?!? 

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‎10-25-2024 11:39

‎10-25-2024 11:39

Fixed it. Bought a used Inspire 2 on eBay: $25. Like new.

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