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I can see my Hourly Steps in my Inspire HR but not on the app

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‎07-16-2019 12:40 - last edited on ‎07-18-2019 05:55 by Moderator Alum

‎07-16-2019 12:40 - last edited on ‎07-18-2019 05:55 by Moderator Alum

So I’ve restarted the Fitbit and deleted/reinstalled the app and it is still not syncing with what the Fitbit shows for my hourly steps. While my Fitbit shows I did my steps each hour, the app shows I didn’t. Why???

 

Moderator edit: Subject for clarity

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17 REPLIES 17

‎07-18-2019 05:54 - edited ‎07-18-2019 13:37

‎07-18-2019 05:54 - edited ‎07-18-2019 13:37

Hi @Vicki1416 nice to see you around @Vicki1416. Thanks for jumping in. Sorry for the delay.

 

I'll be glad to give you a hand with you hourly steps. Please confirm that your Fitbit Inspire HR finish the synchronization by following these steps: Why won't my Fitbit device sync?

 

You did a good job restarting your Inspire HR and reinstalling the Fitbit app, but we need to make sure that your Fitbit is communicating with you phone too. 

 

I'll be around in case that you need anything else. 

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‎07-20-2019 16:38

In response to YojanaFitbit

‎07-20-2019 16:38

HI, i've done all that i was told and yet my when i sync my fitbit, it's still not showing all the steps met in an hour on the app.  3 days this week it missed steps.  Not sure why not. I sync it all day.  Never had this problem before last week.

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‎07-22-2019 14:13

In response to Vicki1416

‎07-22-2019 14:13

Hi everyone @Vicki1416, thanks for getting back and for trying the suggested steps.

 

Our team is aware of this. We're working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Rest assured we're always working to improve our products. We appreciate your patience and look forward to getting you back on track.

 

Thanks for your understanding.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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0 Votes

‎07-30-2019 17:55

In response to YojanaFitbit

‎07-30-2019 17:55

This is still not working. 

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‎07-31-2019 15:03

In response to Vicki1416

‎07-31-2019 15:03

Hi @Vicki1416 nice to see you again. 

 

We really appreciate the time you're taking to report this again. This unexpected behavior is not happening with all users, but this issue has been escalated to our team and they are working on finding a fix. 

 

In the meantime, let me take the feedback and let's wait. These types of issues are very unpredictable, sometimes the solution is very simple and other times the solution takes more time to develop. Hopefully, it will get resolve soon! 

 

Thanks again for your understanding! I'll be around in case you have more questions! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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0 Votes

‎08-01-2019 07:31

‎08-01-2019 07:31

I am having the same issue. I recently changed my Reminders to Move to reflect 13 hours a day (versus 9 previously) and while my Fitbit Inspire HR correctly shows I've been hitting 250+ steps for each hour, there is inevitably at least one hour "greyed out" on the app. Very frustrating... I've performed all recommended steps that I've been able to find in the forums, etc. -- logging out, restarting, etc. -- to no avail. Please advise.

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‎08-01-2019 10:14

In response to Debbooker

‎08-01-2019 10:14

I am having similar issues . Mine will only sync the steps but nothing else . Keep getting error sync messages or down for maintenance . I have not been able to properly since for almost 2 days ! Tried everything they have suggested still nothing ! 

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‎08-02-2019 14:49

In response to SunsetRunner

‎08-02-2019 14:49

I am having similar issues--the tracker itself shows that I have gotten my hourly steps, but the app will show an hour where I didn't get them.  I've gone through all of the recommended steps as well, with no success.  I don't think it's an issue of syncing, because the total steps match up.

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‎08-02-2019 16:14

In response to YojanaFitbit

‎08-02-2019 16:14

I'm having the same issues and haven't been able to figure out a fix yet. Any help would be appreciated!

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‎08-07-2019 15:39

In response to YojanaFitbit

‎08-07-2019 15:39

Still not working and it’s really annoying 

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‎08-15-2019 08:20

In response to YojanaFitbit

‎08-15-2019 08:20

Anything new on this? This is still not working 

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0 Votes

‎08-23-2019 18:28

‎08-23-2019 18:28

I’ve had my Inspire HR two weeks today, and this is the first time that my Fitbit and phone didn’t display the same steps per hour. My FB shows I did all ten, but the app shows only nine. I hope this doesn’t continue or that the bug is fixed soon. 

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‎08-24-2019 16:27

‎08-24-2019 16:27

I’m having the same issue. 

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‎08-26-2019 04:49

In response to Vicki1416

‎08-26-2019 04:49

It seems Fitbit has given up on fixing this issue 

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‎08-26-2019 05:02

In response to Vicki1416

‎08-26-2019 05:02

Agree. I don’t think it’s a priority for Fitbit. Even a “we’re working on it” would be better than silence.
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‎08-26-2019 06:22

In response to Vicki1416

‎08-26-2019 06:22

Agreed, I haven't heard anything at all.
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‎08-26-2019 15:07

In response to TCousineau

‎08-26-2019 15:07

Grrrr! It happened to me again today! I was trying to sync every time I reached the goal to make sure the app kept up, but I forgot the 4pm sync; and that’s the hour that’s missing. I was wondering if it might have something to do with meeting the goal as the hour was almost up - which shouldn’t make a difference - but I was curious anyway. I’ll try my hourly sync tomorrow and hope for the best. =(

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