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I can't receive text notifications on Inspire HR

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‎12-25-2019 04:43 - last edited on ‎12-26-2019 05:50 by Fitbit Moderator

‎12-25-2019 04:43 - last edited on ‎12-26-2019 05:50 by Fitbit Moderator

after trying all morning to receive txt notifications on the inspire hr I’ve  finally given up!! Everything on my iPhone in notifications is how it should be!! Notifications is on on the Fitbit!! I’ve rebooted multiple times, I’ve turned Bluetooth off my phone off and still nothing.. calls and other notifications come through fine just no txt messages!! Is there anything else I can try!! 

 

 

Moderator edit: updated subject for clarity

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‎12-26-2019 07:24

‎12-26-2019 07:24

@Stephielou It's great to see that you've visited the Fitbit Community!

 

Let me help you with your text notifications on your Inspire HR and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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