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I did not receive my weekly report

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‎07-17-2023 16:11 - last edited on ‎07-18-2023 05:22 by Fitbit Moderator

‎07-17-2023 16:11 - last edited on ‎07-18-2023 05:22 by Fitbit Moderator

did not receive weekly report for JUL 10 - 16

Moderator Edit: Clarified subject

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‎07-18-2023 05:24

‎07-18-2023 05:24

Hello there, @richmeyer. Thanks for stopping by in the Fitbit Community Forums and the details provided in your post.

If you haven't done so yet, I'd suggest the following:

  1. Go to https://www.fitbit.com/user/profile/notifications 
  2. Find Weekly Summary, and make sure email is selected.
  3. If it's already selected, please un-check it and then save the changes. 
  4. After the changes are saved, please check once again the Weekly Summary option and save again. 
  5. Make sure the setting remains On. 


What you can do for the moment to see your stats is:

  1. Signing in to your dashboard.
  2. Clicking Log.
  3. Selecting Activities.
  4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎07-18-2023 05:24

‎07-18-2023 05:24

Hello there, @richmeyer. Thanks for stopping by in the Fitbit Community Forums and the details provided in your post.

If you haven't done so yet, I'd suggest the following:

  1. Go to https://www.fitbit.com/user/profile/notifications 
  2. Find Weekly Summary, and make sure email is selected.
  3. If it's already selected, please un-check it and then save the changes. 
  4. After the changes are saved, please check once again the Weekly Summary option and save again. 
  5. Make sure the setting remains On. 


What you can do for the moment to see your stats is:

  1. Signing in to your dashboard.
  2. Clicking Log.
  3. Selecting Activities.
  4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎07-18-2023 09:47

‎07-18-2023 09:47

Got the weekly report when it was scheduled. Bad on my part.

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0 Votes

‎07-18-2023 10:00

In response to richmeyer

‎07-18-2023 10:00

@richmeyer Awesome! I'm glad to hear your issue was solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes