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I have a new Inspire HR that won't sync with computer Fitbit app

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‎07-15-2020 17:40

‎07-15-2020 17:40

I have had an old app on my computer and just upgraded it. I have a new Inspire HR.  I am unable to get the new one to sync.  all my old information is still on the computer app. There is no dongel in the package.

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‎07-16-2020 05:26

‎07-16-2020 05:26

Hi @joanelvie  What operating system is your computer using? The newer trackers will only work with newer Operating systems - windows 10 for windows computers. Dongles are not included with trackers nowdays, though you can still buy them cheaply from the Fitbit Store if you need one.

Try THIS Help Article on Set up Issues.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-16-2020 06:54

In response to NellyG

‎07-16-2020 06:54

Thank you for your email. I will explore this.
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