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INSPIRE HR keeps disconnecting during bike rides

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‎01-25-2020 06:44

‎01-25-2020 06:44

All other times, there doesn't seem to be a problem.  I receive notifications without issue, even during the ride.... But, the exercise will claim the phone is disconnected for a very long period, having me "teleport" long distances.  It's very disappointing, is there any way to keep it connected so the GPS tracking is reliable?

 

Samsung note 10+ android 9 is it helps

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‎01-26-2020 10:05 - last edited on ‎09-10-2024 11:07 by Fitbit Moderator

‎01-26-2020 10:05 - last edited on ‎09-10-2024 11:07 by Fitbit Moderator

@tinsoldier1 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your GPS distance detection. Let's try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-17-2020 03:53 - edited ‎02-17-2020 04:01

In response to AlvaroFitbit

‎02-17-2020 03:53 - edited ‎02-17-2020 04:01

Sorry for the late response, but the above had no effect.

 

Please note, this is where the exercise is triggered from the watch.

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