help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inaccurate sleep tracking with Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-11-2020 10:05 - last edited on ‎05-15-2020 18:26 by Fitbit Moderator

‎05-11-2020 10:05 - last edited on ‎05-15-2020 18:26 by Fitbit Moderator

I'm using Inspire HR and recently when I sync the sleep tracking is not accurate. If I fall asleep at midnight it shows I slept 2 hours later. I use Samsung Galaxy and showing more accurate records. My mobile is Samsung Galaxy Note 10 and I'm using latest update for Fitbit. Any one experiencing the same and what is the solution?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-15-2020 18:26 - last edited on ‎09-13-2025 14:07 by Fitbit Moderator

‎05-15-2020 18:26 - last edited on ‎09-13-2025 14:07 by Fitbit Moderator

Hi @Raitani, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is your device not tracking accurately Sleep Stages or simplified sleep? In the meantime I receive your answers, I suggest you to restart your device and then check the information that's specified on our help article: How do I track my sleep with my Fitbit device? for a better understanding of how your sleep is being tracked.

Looking forward to your reply, let me know if you have any additional questions.

Best Answer
0 Votes

‎05-27-2020 20:23

In response to RicardoFitbit

‎05-27-2020 20:23

Hi, I followed the steps and did a reset to my Fitbit Inspire HR, still not working well. For example I opened my eyes at 6:53 am and it showed I was awake at 5:36 am.

This is happening always so wonder what else I can do.

Ramzi



Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎05-28-2020 08:10

In response to Raitani

‎05-28-2020 08:10

I'm having the same problem

Best Answer
0 Votes