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Incorrect sleep data

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‎10-18-2024 08:18

‎10-18-2024 08:18

My Inspire 2 fitbit has always had errors in the sleep log, but I expect a certain margine of error. In the past four to five months though the errors have gotten ridiculous. For example my sleep log for last night shows that I fell asleep at 11:22pm and slept through until 5:52am. In actuality I was in my kitchen from 11:25 to 11:45 getting things ready for the morning. This is not an error. This is an indication that the tracker is faulty. 

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‎10-18-2024 14:31 - edited ‎10-18-2024 14:32

‎10-18-2024 14:31 - edited ‎10-18-2024 14:32

Hi @Abrienna. Welcome to the community forums.

Thank you for sharing the details regarding this inconvenience with your Inspire 2.

I'm not sure if you have tried to restart the device. Please follow the steps listed here: How do I restart my Fitbit device?

Please, try the following steps to reset the heart rate monitor as heart rate reading is key to get your sleep data accurately:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, on the upper left corner icon, tap on your Inspire 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

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