Initial Set up - Won’t download update

[Arland]

I’ve gone through all the initial steps multiple times now to see the message 

“try again” “make sure your fit bit is charged and in range.....turn Bluetooth off and back on......ensure internet connection.....restart fit bit” all the steps have been done many times and it still won’t download. Brand new out of the box 4 hours ago. Been trying all this time. As of now it’s just a futuristic looking bracelet, PLEASE HELP!!

[AlvaroFitbit]

@Arland Welcome! Thanks for being part of our Community! 

I will gladly assist you with this and thank you for following the troubleshooting suggestions. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[toolcreep]

I'm having the same problem....using a Samsung Galaxy J7 2018.

[Astahly]

Hello

just bought inspire hr ,

installed with iphonex ,

started the latest update ,

it downloaded fully and started installing until the inspire hr turned off and never turned back on...

whats going on?

[toolcreep]

Seems to be working now....even though it never told me that the update was successful. 

[Millie15]

Tried to install following instructions but always goes back to beginning. Also the new inspireHR isn't even on list yet.

[oceanstar23]

I have repeatedly tried to initialize my HR Inspire on my tablet, Windows 10.  It will not pass the screen that says update fail -- what else can I do before returning it as junk?

[Maines]

Having a similar problem: fresh out of box, plugged the Inspire HR in, keeps telling me during setup that the battery needs to be above 50%—which it is, it’s at 60% and climbing. Phone is iPhone 8+ with latest app version. 

[MDGDIG]

I am having the exact same problem on my IPad. Tried all day yesterday... very frustrating. So I tried installing it on my Galaxy 6 Edge. It was installed but it was through a different process and the time on the tracker is incorrect. I am now getting messages on both my IPad and Galaxy that the “tracker needs setup... trouble syncing...”. 
This issue has been reported many times but Customer Services’ responses is not resolving the issue. If this is not resolve, I will return the Inspire tracker and keep my old Alta. Never had a problem with the Alta. I will also reach out to my local Customer Advocate group and the BBB.

[MDGDIG]

Update... I contacted Customer Service and the rep stated that my device is probably defected so I will be receiving a replacement. I hope this works.

[Emily222]

Me too. Me and my boyfriend got the charge 3. Have tried EVERYTHING. won’t work. Very frustrating since my

last Fitbit charge completely does in a lazy river at Silverwood where it hardly got wet. I love my Fitbit but this is 3 In a short amount of time. Maybe time to switch to Apple Watch if I can’t get a darn answer 

[AlvaroFitbit]

@Emily222 Welcome to the Community. 

Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. I noticed that you already have ticket with our Support team so keep working with to find a solution.

Let me know how it goes.