help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Initial setting up Inspire HR on phone/tablet then use laptop to sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-27-2020 01:49 - last edited on ‎10-13-2020 09:46 by Fitbit Moderator

‎09-27-2020 01:49 - last edited on ‎10-13-2020 09:46 by Fitbit Moderator

After trying unsuccessfully to set up my new Inspire HR through my laptop (windows 10) I returned the Inspire to the shop as "faulty" and got a replacement. Once again set up was unsuccessful. It appeared to sync with the laptop but on the Inspire all I saw was a horizontal line , with no clock showing. Luckily I had an online chat with a very helpful fitbit rep who informed me that there was a known problem with setting up an Inspire HR directly through a laptop. You first have to set it up through a smart phone or ipad, then sync it to the laptop. Did this through my ipad and it worked first time so if you are having trouble setting up do it through a smart phone or ipad first and not directly through the laptop. Then sync it after setup

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎10-13-2020 09:49

‎10-13-2020 09:49

@philnval Welcome to the Community. 

 

Thank you so much for sharing this tip on the Fitbit Community as I am sure that it will help many users in the same situation. Hopefully you are all set and ready to reach your fitness goals.

 

I'll be around.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes