Inpire HR won't turn on

[Kristen303]

My Fitbit inspire HR will not turn on. I've tried connecting it to the charger and holding down the button on the side for 10 seconds and the smiley face will briefly appear and then it goes back to a black screen. I've tried multiple USB ports and cleaned the sensors with alcohol on a cotton ball. I've also tried installing the update and changing the face but the app doesn't seem to be finding my Fitbit. There are no green lights flashing on the back either. Is there anything else I can tey?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kristen303.

I am sorry to hear your Inspire HR won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've tried the complete troubleshooting instructions from these help articles: Why isn't my Fitbit device's battery charging? and Why can't I update my Fitbit device? 

You can confirm the steps to resolve the syncing issue here. 

Looking forward to hearing back from you.

[Kristen303]

Yes, I have tried all of these steps - or the ones that I can because the device won't turn on and it is not detected so I cant update it. 

Sent from Yahoo Mail on Android

[Kristen303]

I have tried all of these steps - or at least the ones that I am able to. The device will not turn on or connect to anything. 

[LiliyaFitbit]

Hi @Kristen303, thank you for your reply.

I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Kristen303]

Thank you!

Sent from Yahoo Mail on Android