Inside HR showed sleep score for one day only

[Redminieme]

Just purchased my inspire HR and it showed the sleep score on one day, plus REM sleep etc but and now doesn't show this info at all. Read all related articles and nothing works to start it again.

[AlvaroFitbit]

@Redminieme Welcome! It's great to see you around! 

Let me help you with your sleep data. Sleep score isn't the same as Sleep Stages that show your REM time. Could you share a screenshot of what you are seeing on your app? You may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

You can read about sleep score here.

Let me know how it goes.

[Redminieme]

Hi there have continued to use sleep stuff but the score only shows occasionally, I even put my sleep requirements to 3 hours to see if this helped but nothing has worked.

[Redminieme]

I've also use Begin Sleep Now each time and have my wrist band in the same place on my wrist