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Insipe HR won't charge

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‎10-15-2020 13:18 - last edited on ‎10-16-2020 15:58 by

‎10-15-2020 13:18 - last edited on ‎10-16-2020 15:58 by

A few days ago my Insipe HR died in spite of me charging int earlier that day. Since then I can't get it to charge. I tried the recommended steps, plugging into the computer, and holding the button for 5 seconds. I don't know if there is anything else I haven't tried. It's a year old, is it just shot?

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎10-15-2020 13:18

‎10-15-2020 13:18

*Can't get it to charge.

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‎10-16-2020 15:57

In response to SunsetRunner

‎10-16-2020 15:57

Welcome to the Fitbit Community, @SunsetRunner.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your Inspire HR. Thank you for your efforts to resolve this, I understand your concern and I am glad to assist you. I recommend following our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? Please also confirm if your device's firmware is updated: How do I update my Fitbit device?

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-22-2020 18:39

In response to LiliyaFitbit

‎10-22-2020 18:39

None of these steps have worked.

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‎10-22-2020 19:04

In response to SunsetRunner

‎10-22-2020 19:04

Thank you for your reply, @SunsetRunner.

 

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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