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Inspire 2 Battery has abruptly ceased to hold a charge

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‎11-25-2022 12:50 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

‎11-25-2022 12:50 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

Greetings.  I have owned this for exactly 17 months.  Until yesterday, it was holding a charge for 10 days.  Yesterday I received an email that it needed to be charged (!) and fully charged it.  Less than 24 hours, it was drained to less than 9% charge.  No, I have not changed any settings.  I have the light on the dim setting.  I do not get notifications on the device.  I do not have it set to turn on when I turn my wrist.  As far as I can tell, none of the suggestions on this page are applicable to me.  As I said, it used to last for 10 days, I changed NOTHING, and now it needs to be recharged in less than 24 hours. 

 

https://help.fitbit.com/articles/en_US/Help_article/2004.htm

 

Is this the expected length of service for this device?  If so, it should be stated up front that this thing is basically disposable.

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‎11-25-2022 13:23

‎11-25-2022 13:23

I have contacted support and will update if they are able to help me.  Fingers crossed.

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‎12-21-2022 18:59

‎12-21-2022 18:59

Hi yes. Had the same but mine was ok when I put it on charge one day and then … dead . Reported it … not easy awful customer support and was told 3-4 wks out of guarantee. Purchased another with discount and a metal strap … clip is nightmare … lost  it ! Strap & watch .. crap clip others complained. … got nowhere . Now CONSIDERING  purchase  APPLE.  But annoyed at second expense wasted! 

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