Inspire 2 Deleting Exercise Days

[SaratogaSarah]

My Inspire 2 is deleting my Exercise Days. In the Exercise Days, I will see a checkmark indicating the current day of the week has been fulfilled for my Exercise Day requirement. If I go back and review previous weeks, suddenly it will note 5 out of 7 days of exercise instead of 7 of 7. If I go back to the specific days that are not being checked and wait a few minutes, it will suddenly be checked only to be unchecked again later. I have contacted Fitbit Support a number of times. I have sent them screenshots of the problem. I have rebooted the watch. I have deleted and reinstalled the app and then re-synced my phone. Nothing seems to resolve the issue permanently.

I just wanted a simple fitness watch. I don't need one that monitors all my bodily functions, can provide weather, temperature, barometer readings or makes a good cup of coffee. I was hoping that the Inspire 2 would be an upgrade over my previous watch, but it maintains the same problems especially not being able to read the watch in sunlight. This watch is more aggravation than it's worth and trying to resolve the issue just eats up spare time that I don't have.

[ManuFitbit]

Hi @SaratogaSarah. Good to see you participating in the community.

Thank you for providing all these details regarding the inconvenience with Exercise Days, and the difficulty with reading the tracker under sunlight.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this as indicated by you above. Seems like the team sent you some instructions. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[SaratogaSarah · Accepted solution]

I have received no further emails. Everything I’ve tried with Fitbit Support has not fixed the problem.