Inspire 2 Locked and unresponsive

[Debs62]

I accidentally locked fitbit, now its unresponsive to pinch, screen is black. How do I bring it back to life?

Moderator Edit: Clarified subject

[Baltoscott]

Hi @Debs62 -- try restarting it.

[mother123]

what do i do

[AlvaroFitbit]

@mother123 @Debs62 Thanks for being part of our Community! 

Let me help you with this. @Debs62 did you try the instructions that @Baltoscott shared with you? @mother123 try tapping tap the screen quickly to exit the lock. If this does work then try the restart instructions on @Baltoscott's post.

[leemb]

I did the same, a trick i found is to go into app and temporarily change your clock face, it unlocks the tracker... 😉

[Timtamabbey]

I tried tapping first because the others required many more steps and I have a lot of trouble with Fitbit. The tapping worked and I am so relieved. Thank you so much

[DavideFitbit]

Welcome to the Community forums, @Timtamabbey. 

Thank you for sharing this update about the issue you experienced with your Inspire 2.  

It's good to know that your device started working again. Thanks again for sharing the steps that worked for you. 

See you around. 

[Jeffersonh · Accepted solution]

Your instructions worked perfectly… thank you very much

[DavideFitbit]

Thanks you for sharing this update @Jeffersonh!