Inspire 2 Won't Sync

[Nikon1955]

My Inspire 2 stopped syncing months ago, and my wife just got an Inspire 2 and we cannot get it to sync or show anything on her device. I've deleted the software off my tablet, and reinstalled, but that doesn't work either.

What's going on? It really shouldn't be this hard!

Julius

[AlvaroFitbit]

@Nikon1955 Thanks for stopping by.

Sorry to hear about this. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Hope this helps.

[cbrown628]

It is silly that we would have to go into Bluetooth and delete all the saved Devices.  Fitbit needs to figure out what their issue is and get it working for the price we pay for the devices. 

[Nikon1955]

Sorry I haven't responded, but life has been really busy lately.

I'm hoping to get try your suggestions later this week, but I will let you know what happens.

Julius

[AlvaroFitbit]

@cbrown628 I hope you're doing well.

I do see your point (I do have my car, several bt headphones and other items linked to my phone). You can try deleting only your Fitbit device from the bluetooth settings and try the rest of the suggestions.

@Nikon1955 hopefully this should help with your issue.

See you around.

[Nikon1955]

I finally got around to resetting my Fitbit Inspire 2, but now there is another issue!

I went into my Samsung Galaxy Tab A, and the Google Play Store says "Your device isn't compatible with this version."

Now what?

All I can say is, I'm sorry that my daughter apparently wasted her money on this for me!

[Shan2021]

Dear Nikon1955, I've had endless troubles trying to sync my Inspire2, but now after I re-installed the app, I can't even get the app to pair up with the watch! One moment the app says it finds the watch, sends the pairing code - which I receive and key in, and next I get a message on the watch telling to install the app on my "phone"!!! I've given up and reverted back to writing the day's results in a paper diary before midnight each night. The email contact on the Developer Contact section of Google Play doesn't work, as they no longer accept requests for help via email. I just hope one of them eventually reads this and realise there is a lot of customers who are far from happy.

[Shan2021]

Dear Nikon1955

You're not going to believe this, but I went into the Fitbit website, found the country contact details (only had a phone number), and I spoke to a lady about my problems and wanting a full refund as the Inspire2 is only 7 months old.

It seems my problem, and probably everybody else's, is that what instructions I didn't find anywhere! You need to clean out the data stored on the Inspire2 itself. 

Power up the watch, swipe up (scroll up) until you get to Settings. Single tap on that screen to enter that area. Scroll down that screen until you get to the option "Clear User Data". Follow the instruction, by pressing and holding on the screen for 3 seconds. Warning - this will delete all user information on the Inspire2. It is, in effect a Factory Reset.

Give it a go, and I hope it works for you and others. As for your Samsung Galaxy Tab A - I don't know what operating system/IOS it runs on. The Fitbit app will run on Android version 8 (supposedly), and Apple13. I am skeptical for how long the syncing will last. The first time it was 4 weeks, and this last time, it was only 1 week.

I will post here if there is any other updates.

Moderator Edit: Formatting

[YojanaFitbit]

Thank you for reaching out to the Fitbit Community Forums, @Nikon1955 and @Shan2021. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I understand where your concern is coming from. Thanks for trying to troubleshoot the issue with your Inspire 2. 

Since you've tried the steps suggested on the forums and here: Why won't my Fitbit device sync? The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Nikon1955]

Why does it take so long to get any action taken?

I see this as another way to just drag this out, but I will do as you say and get connected.

Tell me, how is all this frustration and stress helpful to my overall health?

Answer this: If the app isn't compatible with my Samsung Tablet, do I have to buy another more modern tablet?

Simple, straight forward question isn't it? Being a moderator, I would think you should be able to answer this!

Julius Titak

[LesleyGJ]

Agreed. These new fitbits are a nightmare and impossible to sort out

[Nikon1955]

JerriJosieAnne,

I couldn't agree more with you!

Julius 

[LesleyGJ]

I am finding the whole thing irritating and frustrating BUT today I have
finally managed to get it to synch and to manage to tell the correct time.
Essentially I kep switching blue tooth on and off, taking the fitbit app
off the phone, switching the phone off altogether. I am not sure which
worked or why. I like to be a lot more in control of the technology than
this. And as for the Help desk function, it is a joke. Good luck with
yours. I hope you succeed. I won’t be buying another fitbit in a hurry.
Lesley

[Shan2021]

Dear Everybody

To talk to a human (ok, it's via a chat window, but at least it's live), go to:

Myhelp.fitbit.com/s/support? language=en_US

Go to the bottom of the page, and at the bottom right of the page select your country..

After that, scroll back up and you'll see a section titled 'Get Support's. In that section you should find various ways to contact a person who is in a Fitbit branch located physically in your country.

This is what I did, and with their help I finally got the Inspire2 is working.

Dianne

[Nikon1955]

Dianne,

I will check this out, and thank you!

Julius

[LesleyGJ]

Thanks. I finally got it going again by switching things on and off several
times.
Lesley

[YojanaFitbit]

Hi there, @LesleyGJ and @Shan2021. Thank you for sharing your feedback, your comments are greatly appreciated.

@Nikon1955 Since each case is different, it's best to contact our team. They will be glad to keep assisting you. Click here to get connected.

We hope your issue is solved soon. 

[Nikon1955]

I called the support number, and they told me they were sorry, but I need to purchase a newer phone or tablet to use my Inspire 2.

I told the representative, that there should have been a notice stating that when updating the app, the app will only work with certain devices.

 I am done with Fitbit!

Julius

Moderator Edit: Word choice

[LesleyGJ]

You have my sympathies. It’s a disgrace . A costly lesson for me too.
Lesley

[Fit247]

I agree-  totally frustrating. Chatted online with 3 agents this am- still no luck with syncing my Inspire 2 (only 2mths old). I have followed all their instructions, including uninstalling & reinstalling app twice. Unable to remove from bluetooth, tho' can switch bluetooth off. All actions unsuccessful. Customer service most unsatisfactory- tried to phone the no. but all I get is "follow another journey". I give up & would not recommend this product to anyone! Good luck! J