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Inspire 2 asking me to download the app when it is already downloaded

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‎08-07-2023 13:04 - last edited on ‎08-08-2023 05:52 by Fitbit Moderator

‎08-07-2023 13:04 - last edited on ‎08-08-2023 05:52 by Fitbit Moderator

My Fitbit Inspire 2 is constantly scrolling that I need to download the Fitbit mobile app. It's already downloaded!! Now I can't get back to my dashboard for anything 😡

 

Moderator Edit: Clarified Subject and formatting 

 

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‎08-08-2023 05:51

‎08-08-2023 05:51

Hi there @Cbos1215. Welcome to the Community. 

The screen that your device is showing is the one that normally comes with a brand-new device. It seems that your Inspire 2 lost the connection with your app, and it thinks that is not set up. With this in mind, I suggest setting up your Inspire 2 again. Please see "How do I set up my Fitbit device?" to do so. 

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‎08-09-2023 12:33

In response to EstuardoFitbit

‎08-09-2023 12:33

That was my thought as well. I ordered another Fitbit tracker (Inspire 3)
so I'm going to wait for the new one to arrive to set up. Thanks for your
reply.
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