Inspire 2 band keeps coming loose

[MMP175]

Is anyone else having problems with the pin on the band coming loose. It’s happening several times a day. I bought a replacement (on Amazon) which does the same. The pin isn’t secure once the band is attached on one side. The other is ok. I’m worried I’m going to lose the device- lucky so far that it’s stayed in my sleeve. Any suggestions?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MMP175.

I am sorry to hear your Inspire 2 band keeps coming loose. Thank you for providing the additional details, I understand your concern and I am here to help. Before considering other options, I recommend confirming the steps to attach the band at How do I change the band on my Fitbit device?

[MMP175]

Thanks, the problem is the pin doesn’t stay in. It doesn’t seem to click when the second side goes in so the pin is loose. I’m not sure how I can get it to stay in place. It’s really annoying. I’m surprised nobody else seems to be having the same problem!!

[LiliyaFitbit]

Thank you for your response, @MMP175.

I appreciate your efforts and the additional details. I understand how you are feeling and since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[BelindaATexas]

I am having the exact issue. The band just keeps popping off and the pins come off. I’ve even lost a pin already. Have tried switching out with pins from my gray band into my rose gold band but the problem continues. Very frustrating...

[LiliyaFitbit]

Welcome to the Fitbit Community, @BelindaATexas.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate the additional details, I understand how frustrating this is for you. I've shared this information with our Support team and they will continue assisting you on this matter. Please keep an eye on your inbox. 

I'll be around.

[Momerk]

Just got my Fitbit Inspire 2, exact same problem,  falls off many times a day,  can't even try to sleep with it on.   Yes I putting on properly the pin simply does not lock.   Terrible design. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Momerk.

I am sorry to hear about the frustration this situation has caused. Thank you for confirming the steps to attach the band and providing your feedback as it helps us to keep improving. I went ahead and created a case for you, someone from our Support team will reach out soon. Please keep an eye on your inbox. 

I'll be around if you have any questions. 

[seyre13]

I am having the same issues! Are you getting any help??

[seyre13]

This is happening to me as well! The pins do not seem to be working,  no matter which band I try!  VERY frustrating!!

[MumWright]

My daughter has the same problem. She had a Fitbit for Christmas and the strap won’t stay on at all. It lasted the first couple of weeks, and then it came off and now won’t stay on at all. The longer strap that came with the Fitbit won’t stay on either. It’s as good as useless.

[LiliyaFitbit]

Welcome to the Fitbit Community, @seyre13 @MumWright.

Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear about the frustration this situation has caused. I went ahead and created cases for you, someone from our Support team will reach out soon. 

I'll be around. 

[MumWright]

Hi, I’ve yet to hear from the support team. When will they be in touch?

many thanks 

[LiliyaFitbit]

Thank you for the update, @MumWright.

Due to recent events affecting our operations, our Support team may take longer to contact you. I appreciate your patience and understanding. If you're pressed for time, you can try using chat or phone to continue with this issue. Please check our Support contact options here. 

I'll be around if you have any questions.

[4xFBOwner]

Been a loyal Fitbit user with 3 previous devices in the family. The Inspire 2 has been frustrating to the point of “inspiring” me to return it.  Unfortunately it was purchased in November as a Christmas gift to myself and the return period on Amazon ended Jan. 31. 
If I fall sleep with it on when I awake it’s off my wrist. If I take off a light jacket, it falls off. If I remove a shirt, it falls off.  The casing is made of plastic and each time the pins pull away it drags across the plastic, distorting the original shape & pin hole. 

I purchased a mesh Fitbit product band but the 1st one would not fit into the sides as designed. Fitbit promptly sent a replacement but now with the plastic so damaged from the pins it won’t stay in the device either. 
I have a nice mesh band I can’t use & a device I’m fearful of losing or having it break when it falls off. 

[Brittan22]

My inspire2 isn’t even 2 months old and continues to “pop off” as I describe it. It seems the pins don’t fully stay in the device. Any help would be appreciated! 

[MumWright]

We contacted Fitbit, and they replaced one of the bands - no questions asked. It’s been good ever since.

Sent from my iPad

[Smr66]

Yes, me too…..and now it fell off and I don’t know where.  Been missing almost a week with no luck using blue tooth finder.  Battery appears to be dead now.  Bummed…

[CGraulty]

Hello, I’m having the exact same issue. I tried attaching according to the guidelines. I also tried contacting support but can’t find how to do so. Please help!

[Alorasheats]

Hi, I am having the same issue. 
I just got my Fitbit for Christmas and it seems that every time I move my wrist wrong or do anything, the straps just come right off. I have insured they are properly installed and that doesn’t help anything.