help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 bands won't stay connected

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-04-2023 17:40 - last edited on ‎08-05-2023 04:37 by Fitbit Moderator

‎08-04-2023 17:40 - last edited on ‎08-05-2023 04:37 by Fitbit Moderator

I Can not get one side of band to stay connected it’s a brand new band. One side is on the other won’t lock into place

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-05-2023 04:42

‎08-05-2023 04:42

Hi there, @Stwanne. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Inspire 2 bands. 

To make sure you're properly securing your bands, please follow the steps below:

  1. Slide the pin (the side opposite the quick-release lever) into the notch on the tracker. Attach the band with the clasp to the top of the tracker.
  2. While pressing the quick-release lever inward, slide the other end of the band into place.
  3. When both ends of the pin are inserted, release the quick release lever.

For more information and some images for guidance, see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎08-05-2023 04:42

‎08-05-2023 04:42

Hi there, @Stwanne. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Inspire 2 bands. 

To make sure you're properly securing your bands, please follow the steps below:

  1. Slide the pin (the side opposite the quick-release lever) into the notch on the tracker. Attach the band with the clasp to the top of the tracker.
  2. While pressing the quick-release lever inward, slide the other end of the band into place.
  3. When both ends of the pin are inserted, release the quick release lever.

For more information and some images for guidance, see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes